Define responsibilities
A care plan should identify the website and systems covered, who manages updates, how backups are monitored, and what support allowance is included.
Check recovery, not just backups
A backup is useful only if it can be recovered. Agree on backup ownership, retention, recovery testing, and how issues are reported.
Keep scope understandable
Support hours, response expectations, exclusions, and billing terms belong in the proposal. A care plan does not automatically include redesigns, new features, or guaranteed response times.