Who we are
Run It Right Web Solutions, LLC (Run It Right, RIRWEB, “we,” or “us”) provides website, search, automation, and IT consulting services. This policy explains information practices for this website and its account services. Contact hello@rirweb.com or call 561-329-5329 with privacy questions.
Information you provide
When you request help, we may collect your name, business name, email, optional phone number, service interest, project description, budget range, preferred contact method, and the area or audience relevant to the inquiry. A website review also collects the submitted public website address, selected goal, consent, and the automated findings. Please do not submit passwords, payment card details, sensitive documents, or information you do not have permission to share.
Client and staff accounts include identity and verified email information, organization membership, assigned roles, service records, support requests and replies, and relevant billing records. Administrative actions such as invitations, role changes, and email sends are recorded for accountability and security.
Phone appointments and callback requests
When you use R-bert’s booking link or the booking page, we collect your name, email, phone number, requested time and the notes you submit. Our team uses these details to arrange or deliver the requested conversation and sends relevant confirmation or cancellation emails. A callback request is not a confirmed appointment. Booking records are accessible to the authorized agency owner. This does not enroll you in marketing or authorize automated calls. R-bert helps you navigate the booking form; he does not place calls. The calendar does not sync with external calendars.
Free email signature generator
Signature details are processed locally in your browser to render the preview and create copied HTML. This tool has no save or submission endpoint and does not store your entries in browser storage or our database. Copying places the signature on your device’s clipboard at your request; pasting it into an email provider shares it with that provider. The code contains a RIRWEB generator reference that is not displayed in the signature.
Why we use information
We use information to respond to requests, assess project fit, deliver requested reports, manage agreed work and support, operate accounts, communicate about services, maintain business records, and protect against fraud or abuse. A project inquiry or website review does not enroll you in the newsletter.
Lawful bases where GDPR applies
We process information needed to answer a request or deliver an agreed service to take steps at your request before a contract or perform that contract, where that basis applies. We rely on consent for optional analytics and newsletter subscription. Our legitimate interests include securing the site, preventing abuse, handling business inquiries and maintaining necessary business records, subject to your rights and reasonable expectations. Legal obligations may require financial records or disclosures. Not every purpose relies on consent: withdrawing optional consent does not end processing needed for another lawful purpose.
Providing inquiry or booking details is voluntary, but we may be unable to respond, send a report, arrange a call or provide an account without the necessary contact information. We do not use solely automated decisions that produce legal or similarly significant effects about you.
Email and your choices
We send inquiry acknowledgments, requested reports, account invitations, sign-in links, support or billing communications, and other messages relevant to your relationship with us. Our team can see message content and sending status to manage follow-up. Email providers process addresses, message content, and delivery information.
Newsletter enrollment requires a separate choice and email confirmation. We retain the consent wording, time, confirmation status, and unsubscribe status. Use the unsubscribe link in a marketing message or contact hello@rirweb.com to stop marketing emails. Essential account, transaction, or service messages may still be sent when needed.
Website reviews
At your request, our review checks limited publicly accessible homepage information. Basic checks inspect a public page; optional background reports inspect a limited number of public pages through our repository reporting runner. These tools do not require site credentials and do not certify rankings, AI recommendations, revenue or accessibility conformance. We store the submitted address and resulting observations to deliver the report and discuss your priorities. We do not store a full copy of the checked website’s HTML in the report record.
R-bert and AI processing
R-bert is an automated assistant. Questions are processed using Cloudflare Workers AI and published Run It Right information. The assistant cannot access your client account or private project records and cannot make binding commitments. The AI assistant does not automatically save conversation transcripts. If you submit its urgent-help form, the contact details and issue you explicitly provide are saved as an inquiry and included in an internal notification. Provider operational processing and security logs may still apply. Do not include confidential or sensitive information in a question.
Operational information and storage
Hosting and security services may process IP addresses, browser and device information, request timing, and security events. Our application uses limited pseudonymous rate counters to prevent repeated abusive requests. Necessary account cookies maintain signed-in sessions. Browser storage remembers cookie preferences and whether the exit offer has already appeared in the current tab session.
Optional Google Analytics is available through Google Tag Manager and loads only after a valid analytics choice. Advertising tags are not enabled. The cookie policy explains storage and controls. You can change optional preferences using Cookie Preferences in the footer.
Service providers and sharing
Cloudflare provides hosting, database infrastructure, security verification, and AI processing. Resend processes email delivery. Google processes consented analytics. Chatwoot processes human chat you request. GitHub Actions executes optional public-site background reporting jobs, which receive the submitted public URL and scan instructions; contact details remain in our application. Better Auth software manages sign-in within our hosted application. Where you use a Stripe-hosted checkout or billing portal, Stripe processes payment and related customer information under its own terms and privacy notices; we retain relevant customer, subscription, invoice, and payment-status references rather than full payment card numbers.
We share information with providers only as needed for these functions, with people authorized to support your account, when you direct us to do so, or when reasonably necessary to meet legal obligations, protect rights and safety, or address misuse. We do not sell personal information or share it for cross-context behavioral advertising. RIRWEB is based in the United States; providers may process information in the United States and other countries. Where GDPR applies and a transfer requires safeguards, the applicable provider arrangement must establish an authorized transfer mechanism, such as an applicable adequacy decision or standard contractual clauses with any necessary supplementary measures. Contact us to ask about the safeguards relevant to your information or request a copy subject to lawful redactions. This notice does not itself create a transfer agreement. See Cloudflare’s privacy policy, Resend’s privacy policy, and Stripe’s privacy policy.
Retention and security
We retain information for as long as reasonably needed for the purpose it was collected, ongoing services, required business and financial records, dispute handling, and security. We determine retention by the time needed to answer and follow up on the request, fulfill the service and warranty or support responsibilities, meet applicable accounting and legal requirements, and resolve or defend claims. We review records against those purposes rather than treating every inquiry as a permanent marketing record. A deletion request can trigger an earlier review. We may retain a minimal suppression record to honor an unsubscribe request. Information in backups or provider logs may remain until the applicable retention cycle ends.
We use access controls, encrypted connections, protected credentials, and other reasonable safeguards. No internet service or storage system can guarantee absolute security. Contact us promptly if you suspect unauthorized account use.
Requests and rights
Depending on your location and applicable law, you may have rights concerning access, correction, deletion, portability, or limits on processing. Email hello@rirweb.com with your privacy request. Where GDPR applies, rights can include access, rectification, erasure, restriction, portability and objection, including objection to direct marketing. You can withdraw analytics consent using Cookie Preferences and newsletter consent using unsubscribe, without affecting the lawfulness of earlier processing. We respond without undue delay and, where GDPR applies, normally within one month; if the law permits an extension, we explain the reason and timing. You may complain to your local data protection supervisory authority, including where you live or work in the EEA, without first contacting us. We may need to verify identity and authority before acting, and legal or legitimate recordkeeping requirements may limit what we can delete. An authorized representative may contact us with evidence of authorization. We do not use the request process to enroll you in marketing.
Children and external websites
The site and services are intended for adults and business users, not children under 13. If you believe a child has provided personal information, contact us so we can assess and address it. Links to other websites are governed by those sites’ practices.
Changes
We may update this policy as services and practices change. The date above identifies the latest update. Material changes will be communicated where appropriate or required.
